FAQS

• VANDALIST accepts PayPal, including credit cards, bank accounts, buyer credit, and PayPal account balances.

• All transactions are secured with SSL encryption to protect your personal and payment information.

• Shipping Destinations: United States (US), Canada (CA), United Kingdom (UK), Germany (DE), France (FR), Belgium (BE), Spain (SP), Italia (IT).

• All orders ship directly from our headquarters in South Korea once confirmed.

• Delivery Time: Orders are delivered within 7 business days from the time of purchase. Delivery times may vary slightly due to customs clearance or unforeseen delays.

• Tracking: Once shipped, you’ll receive an email with your FedEx tracking number. Track your package FedEx

• You can track your delivery here : FedEx

• Free Shipping: Enjoy free shipping on all orders over $150! No additional charges—just shop and save!

• Customs & Duties: All international orders are shipped DDU (Delivered Duty Unpaid). This means that customs duties and taxes may apply upon delivery, depending on your country’s regulations. Customers are responsible for these charges.

• All orders are eligible for refund or exchange within 7 days of receiving the item.

• Items must be in their original condition and packaging.

• Refunds are issued as a VANDALIST gift card, which can be used for future purchases in our store. This ensures a seamless shopping experience for our valued customers.

For international returns:

• The refund amount will be issued as a gift card minus the return delivery fee. Original shipping costs are non-refundable.
• Duties and customs fees paid at checkout are non-refundable. Please contact your local customs agency for refunds on these fees.

To initiate a return or exchange:

1. Email us at VANDALISTKR@GMAIL.COM with your order number and associated email address.

2. If approved, we’ll send a pick-up notification email.

• All VANDALIST products are designed and manufactured in South Korea under the direction of designer VANDAL (Yang Heemin).
  

• Labels:

Realist Label: Ready-to-wear contemporary menswear.

Dreamer Label: Runway designs and made-to-order pieces reflecting the designer's philosophy.

• Handmade shoes and Dreamer items take 7–10 business days to produce after order confirmation.
  
• Shipping begins immediately after production is complete. You’ll receive a notification email when your order ships.

Creating an account allows you to:

• Track orders (purchases, exchanges, returns).
• View order history and cumulative details.
• Edit personal information and addresses.
• Check membership benefits and levels.
  

To log in:

1. Click "Log In" on our website.
2. Enter your email address and password.
3. Click "Log In" to access your account.

To create an account:

1. Click "Register" on our website.
2. Enter your name, email address, and a password (5+ characters).
3. Verify your email address to activate your account.
   

To reset your password:

1. Click "Recover password" on the login page.
2. Enter your registered email address.
3. Check your inbox for a password reset link and follow the instructions.

For inquiries, please email us at VANDALISTKR@GMAIL.COM. Our team will respond within 1–2 business days.

CONTACT US